Differentiates a Party and Customer


Hello friends, in AR (Account receivables ) or TCA ( Trading community architecture ) , we usually comes across two common terms, party and customer. though both link each other still there are always confusion, here i trying to sort out the difference, hope this will be helpful

Points differentiates a Party and Customer which is as follows

Party

a) Prospective Customer and more relevant for CRM Purposes
b) No Business Transactions involved (Sales Order, Sales Invoice, Debit Memo, Credit Memo, Receipt etc.,)
c) A Party does not have account but have Sites
d) A Party can exist without Customer Record
e) A Party Record will not have record in following tables

HZ_CUST_ACCOUNTS
HZ_CUST_ACCT_SITES_ALL
HZ_CUST_SITE_USES_ALL
HZ_CUST_ACCOUNT_ROLES
HZ_CUST_ACCT_RELATE_ALL

Customer

a) A Customer which is used both in CRM as well as in OM,Financials or any other module.
Example (A Sales Order in OM or Invoice in Receivables cannot be created without creating a Customer record for the Party).
b) A Business Transaction like a Sales Order, Invoice,Debit Memo,Credit Memo,Receipt can be created.
c) A Customer will have account and as well as Sites.
d) A Party record is must to create a Customer Record linked through party_id.
e) A Customer Record will have records in following tables

HZ_CUST_ACCOUNTS
HZ_CUST_ACCT_SITES_ALL
HZ_CUST_SITE_USES_ALL
HZ_CUST_ACCOUNT_ROLES
HZ_CUST_ACCT_RELATE_ALL

with reference to party_id column.

Run the Party and Customer Diagnostic Report to know more about the table information.

Important Note:
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For Example Party ‘A’ has ‘B’ and ‘C’ two Customer accounts and party ‘X’ has ‘Y’ and ‘Z’ two customer accounts. If you want to merge Customer Accounts ‘B’ and ‘C’ with ‘Y’ and ‘Z’, then first we need to perform Party merge and then perform the customer merge. It operates on the simple logic, First Parent records need to be merged before merging the child records

Thanks

Shivmohan Purohit